FAQ

Q: What's your turnaround time?

Websites are 14 days from kickoff to launch. Ad creative is 7–10 days from brief to delivery for the first batch each month, then a steady weekly cadence after that.

Q: What platforms do you make creative for?

Meta (Facebook + Instagram) and TikTok. Statics are sized for feed and stories. Videos are 9:16 short-form, ready for Reels, TikTok, and Shorts.

Q: What does a revision round include?

One consolidated set of feedback per asset, returned within 48 hours. Starter is 1 round per asset, Growth is 2, Scale is unlimited.

Q: Can I cancel?

Yes, any time. Subscriptions are month-to-month. Cancel before your next billing date and you won't be charged again. No long contracts.

Q: Do you guarantee performance?

No. Anyone who guarantees you a specific ROAS is either lying or about to. What I guarantee is that the creative will be on-brand, on-time, and tested against the principles that actually move metrics.

Q: What kinds of brands do you work with?

DTC brands on Shopify spending roughly $20K–$300K/mo on paid social. Apparel, beauty, supplements, home, and a few categories I'd rather not list publicly. If you're not sure, ask.

Q: Do you do Amazon? Just Shopify?

Websites: Shopify only. Ad creative: anywhere it ships — Meta, TikTok, YouTube Shorts, and Amazon Sponsored if we agree on the brief.

Q: Payment terms?

Websites: 50% on kickoff, 50% on launch. Subscriptions: charged on the 1st of each month, automatic. Stripe via Shopify Checkout. Wire transfer is fine for invoices over $5K.